Put your years of experience to work in an exciting new way. We are a successful, full-service travel company and one of the top American Express Travel agencies in the U.S. Our continued growth in vacation, business, group and meeting travel has created new opportunities for exceptional, experienced persons with a desire to succeed. Your skills and enthusiasm are the only limits to your success. Any information you share with us will be held in the strictest confidence.

CURRENTLY SEEKING	WE OFFER YOU
Independent Travel Counselors Where could you go ith the support of the world's largest travel brand? American Express provides premium commissions and marketing support. Plus you can work from home (or work from our office). For more information please fill out the Application Form.	TO INDICATE YOUR INTEREST, PLEASE FILL OUT THE APPLICATION FORM.
Division Manager of $20M Vacation Center Dearborn, MI Salary/Wage: Based on experience and credentials Relevant Work Experience: 10+ years Career Level: Operations Manager Education Level: Bachelor’s Degree Travelink American Express is seeking a highly motivated leader, passionate about travel with proven travel industry skills and experience to serve as operations manger of a rapidly growing division serving the employee vacations and incentive travel for America’s Fortune 500 companies. This key management position supports and reports to the Director of Operations for the company. Travelink is one of only 13 Centurion level American Express Travel Representatives in a network of select U.S. appointed agencies that provides business, group, meeting, and vacation travel management services. The company serves clients through an extensive online platform at as well as a network of retail offices located in Chapel Hill, NC, Asheville, NC, Greensboro, NC, Philadelphia, PA, Dearborn, MI and Nashville, TN, as well as 15 virtual offices located in Tennessee, North Carolina, New Jersey, Louisiana, Florida and Arizona. Preferred Competencies: • College degree and CTC or other comparable industry certifications • Well rounded agency experience in excess of 15 years, to include front-line agent experience • Highly motivated; career focused; polished professional; passionate about travel • Creative thinker, visionary • Exceptional written and verbal communication skills • High degree of personal and business integrity and corporate loyalty • Proven leadership skills • Results oriented • Confident self-starter, but able to accept direction and work as team member • Multi-location management experience (2 offices plus home based agents to manage) • Real time call center management experience • Analytical and detail oriented; exceptional organizational and follow up work habits • Ability to effectively delegate • Project management skills • Exceptional people skills (management, development, encouragement) • Experienced in goal setting • Committed to personal and staff training; experience in designing appropriate front line training programs • Committed to exceptional customer service • Ability to travel as needed • Proficient in Sabre, Word, Excel, Outlook and PowerPoint • Ability to trouble shoot problems with equipment Job Accountabilities: • Maintain world class standards for all aspects of the customer experience. • Achieve division success with the American Express preferred supplier goals. • Analyze phone stats and monitor calls to achieve maximum proficiency of all front line staff. • Develop necessary training to create star performers exceeding productivity goals and achieving corporate goals. • Create analytical daily sales report for President of Vacation Division of company to maintain focus on revenue and supplier goals as well as historical data and trends. • Local staff management including hiring, training and development, scheduling, counseling, goal setting and performance rewards. • Act as local point of contact for escalated customer service issues and help develop an attitude of service that matches companies like Ritz Carlton and Nordstorm. • Oversee all aspects of the technical details and staffing to ensure we are positioned for an annual growth of 25%. • Maintain relationship with preferred supplier contacts for routine training. • Manage a highly successful pre-paid travel program and develop ways to serve more discerning VIPs looking for high level personal service for exotic travel.	Headquartered in Nashville, Travelink is one of the fastest growing regional travel management companies in the U.S. and a seven-time recipient of the American Express Representative Excellence Award, which honors the accomplishments of outstanding members of the American Express Travel Network. Travelink employees number more than 100 travel professionals, with an average of 14 years of industry experience. This division of the company has the greatest growth potential for Travelink due to its established customer base and the fact that American Express Business Travel sales feed it millions of dollars of business opportunities each year. For the right person, this can be a dream career move and a terrific opportunity to lead an organization to double its size in the next 3 years. All the tools you would ever need for success will be at your disposal. Benefits available: Competitive salary based on experience and skills; health, dental, vision, disability insurance, contributory 401K, company paid life insurance.     TO INDICATE YOUR INTEREST, PLEASE FILL OUT THE APPLICATION FORM.
Branch Manager, Nashville TN Job Responsibilities May Include: Work closely with Director of Operations to develop and maintain operating standards for the Vacation and Business Travel divisions of the company Liaison for Vacation & Business Travel Branch Management for call center monitoring and goal achievement Work with Branch Managers and Director of Operations to identify and resolve operational gaps Local staff management including hiring, training and development, scheduling, counseling, etc Lead and develop local staff to personal and corporate goal achievement Act as local point of contact for escalated customer service issues Operational project management Assist Travel Consultants and book as necessary Site/building management including troubleshooting and dealing with property management Desired Skills: College degree and CTC preferred Well rounded agency experience in excess of 15 years, to include front-line agent experience. Call Center understanding Multi-office management experience Knowledge of Sabre High degree of professionalism and loyalty Results oriented, analytical and detail oriented Team player with proven leadership skills Exceptional written and verbal communication skills Confident self-starter. Creative thinker, visionary Corporate loyalty and excellent business ethics Project management skills; able to delegate effectively Exceptional people skills (management, development, encouragement) Committed to exceptional customer service Ability to travel as needed Local community involvement, membership and contacts in local organizations/businesses	Salary commensurate with experience and education Benefits include: focused program of professional development, 401(K) program, participation in comprehensive insurance programs Continuing education program Bonus program       TO INDICATE YOUR INTEREST, PLEASE FILL OUT THE APPLICATION FORM.
Vacation and Business Travel Consultants 2 years minimum industry experience Proven sales skills Passion for travel Service driven personality Ability to work with a team Excellent organization and communications skills	Salary, commissions, bonuses and benefits Focused program of professional development In-office, part-time, full-time and work-from-home opportunities An innovative, enthusiastic workplace

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	Tell us about yourself. (Your information will be kept completely confidential). All applicants must complete the following form. If you have a resume, please also send it to us, and complete the following form. Make sure your last name is included in the file name and email it to careers@trvlnk.com First and Last Name: Your location - City and State: *E-mail: (Required for confirmation purposes). If you could make one change in your career path right now, what would it be and what do you think it would accomplish? Experience Current or most recent job: Title Company Location (City and state) How long have you been there? Tell us a little about your responsibilities in this position. Please list other positions you’ve held recently (include your title, company name, responsibilities, etc). Education List degrees and/or certifications you’ve earned. Other Is there any other information you’d like to share with us? For example, recognition for exceptional service. How can we reach you? Please provide a phone number and the best time/day(s) to reach you. Phone Best times to reach you: Please click to submit. A copy of your information will be sent to the email address you provided. We’ll make every effort to follow up with you quickly.
	Travelink American Express is an equal opportunity employer.